Effective communication; increase your chance of success!

Works Council work stands or falls with communication. Even if your advice or contribution is perfect in terms of content, you have no guarantee of success. The way you communicate is a key factor for success.

During SBI Formaat’s training ‘Effective communication’ you will learn more about the way you and your Works Council communicate. We will explore how you came to this way of communicating, its effects and how you can change. You will gain insight into the different roles in communication, your preferred role and what this means for your results and those of the Works Council. After this analysis you will learn how to break through fixed communication patterns and communicate in a different way. This will improve your cooperation with other Works Council members, management or constituents and increase your chances of success.

Content of the training

Theory about the different roles in communication;
Recognizing your preferred role and its consequences for yourself and others;
Breaking patterns: how do you do that?;
Practice with (your own) cases.

Working method

There are short theoretical introductions and many exercises using cases. You can (if desired) use your own cases to gain insight and experience how to break out of fixed communication patterns.

Objectives of the training

Recognize your own communication patterns as a Works Council member;
Gain insight into the possibilities and opportunities to switch between different positions;
Insight into the communication pattern of your Works Council and management;
Recognizing opportunities to break through patterns of yourself, the Works Council and management;
Learning new ways to communicate more effectively with others.

‘Step out of fixed communication patterns and take control!’

Dag 1
09:00 - 09:30
Arrival
Reception with coffee and tea.
09:30 - 12:30
Start of the training
We will get to know each other and the content of the training.

Positions you hold as a Works Council member

We will start with the basics of Transactional Analysis (TA). You will learn about the various ego positions that exist in communication. Besides that, we will do various exercises to understand and get a feeling of which positions in communication you can take.
12:30 - 13:30
Lunch break
13:30 - 16:00
Communication patterns: interaction between yourself and the other
There is interaction between you and the other in communication. Depending on your experiences and the person you are communicating with, you choose one response or another. Overtime you develop fixed communication patterns. Yet there is room for change.
You will work with your own experiences, which will give you insight into what happens between you as a member of the Works Council and others (your director, managers and colleagues). When you recognize your own patterns, you will be able to choose other ways.
16:00 - 17:00
Break, snack and check-in
17:00 - 18:45
Egogram: what can I use for the future?
You will make an egogram for yourself, the Works Council and director. This allows you to reflect on what you, your Works Council and director have to offer. You will compare the results to previous difficulties in situations to see where change is possible and what you can do in the future.
18:45 - 19:00
Closing of the first training day with afterwards a dinner
Dag 2
09:30 - 12:30
Start of second course day
Today we will continue with the Works Council in relation to the director.

Game between Works Council and director

We will work out the most common games between the Works Council and director through your cases. Through this you will experience how you get into such a pattern and how to get out of it. Examples of these Works Council -director games are: “you won't get the information”; “the director never takes us seriously” or “if you do this, then I will do that”.
12:30 - 13:30
Lunch break
13:30 - 15:30
Directing the conversation with your director
We will practice effective behavior in conversation with the director to get out of the game. To do this, we will work with the following techniques: asking mature questions, active listening and playing the open card.
15:30 - 16:00
Reflection and end of training
We will wrap up the training and evaluate these two days.